Customer Care Services

AI-led actuarial expertise enabling life and annuity insurers to innovate and add value

Unlock performance and strategy with Genpact's AI-first GBS operations powered by ServiceNow

Supercharge post-payment audits (PPA) with AI and save up to 0.2% of supplier spend

Leverage generative AI to optimize servicing, collections, and elevate customer experience

Our one-stop solution to cut claim cycle time, boost accuracy, and reduce leaks

Optimize operations to enhance trade cycles for derivatives, securities, and more

Tackle unpredictable weather disasters with our holistic, scalable catastrophe solution

Adopt best practices for seamless, sustainable, and satisfying change management

Reduce revenue leaks with a digitized channel partner lifecycle solution

Elevate service, cut cycle times, heighten accuracy, and optimize claims performance

Genpact and ServiceNow streamline case management to improve patient care quality

Make the most of the cloud by rethinking your legacy systems and data

Stay ahead of evolving threats to protect your data, applications, and infrastructure

Reimagine your CMC regulatory affairs operating model to enhance compliance

Giving sales and marketing teams in life sciences the power of insight and prediction

Modernize your end-to-end lending lifecycle for an exceptional customer experience

Unlock growth with a robust commerce strategy, integrated UX, and intelligent operations

Reshape operations to forecast and act on fast-changing consumer needs

Genpact's Continuous Close Accelerator makes on-demand financial close a reality

Fully automate your AP processes to streamline payments and enhance supplier relations

Streamline data integration for faster, more informed decision-making

Strengthen CFO decision-making with advanced analytics, AI, and data science

Transform the financial advisor and client experience with an AI-led solution

Rebuild trust and streamline compliance with our cloud-based customer remediation solution

Reimagine dispute management process to drive speed, transparency, and customer experience

Unify operations and design future-ready supply chains with a bold transformation strategy

Streamline processes, boost financial planning, and optimize supply chains with Genpact.

Streamline operations with Genpact's AI-driven ERP solutions, enhancing efficiency, scalability, and business agility.

Build a robust ESG data foundation for reliable, transparent, and compliant reporting

Enhance regulatory compliance and meet business goals with enterprise-wide ESG programs

Transform catastrophe modeling and exposure management to drive business agility

Elevate finance from a transactional function to a source of vital insights and value

Close your books on time and deliver faster insights for more confident decision-making

Rethink FP&A. Sharpen decision-making with predictive and prescriptive insights at scale

Combat fraud risks with AI-first solutions across the fraud and claims management spectrum

Guide teams to navigate change seamlessly with a Gen AI-powered transformation strategy

Bring your generative AI pilots to production with our data scientists and AI experts

Elevate Accounts Payable into a strategic advantage with our agentic AI-driven solutions

Unlock the full potential of your financial data with unified, AI-powered insights

Help attain precision, boost efficiency, and build trust with Genpact's agentic AI-powered workflows purpose-built for commercial and specialty business insurance

Automate workflows with AI to drive a unified experience, cut costs, and boost agility

A gen AI driven contents fulfillment solution cutting replacement time and carrier costs

Elevate the financial close process with agentic AI

Identify missed recoveries and win them back with our proprietary analytics solution

How analytics transforms healthcare across the payer, provider, and pharmacy value chain

Put patients at the heart of healthcare with solutions that deliver better outcomes

Boost growth and resilience with Genpact's high tech industry consulting services

Create a cutting-edge installed base with our data and analytics services

L&A insurers: Transform finance and accounting to uncover hidden enterprise value

Transform your L&A operations with our outcome-driven advisory and transformation services

Transform working capital and decision-making by aligning procurement and accounts payable

Realize the full automation potential of your business processes with IA Index

Combine human expertise with AI, ML, and process automation to transform operations

Deliver enhanced controls and compliance for even the most complex IT environments

Transform your IT infrastructure with Genpact and ServiceNow

Unlock agility and efficiency across the clinical supply chain with Genpact and Kinaxis.

An AI-powered underwriting triage solution to combat fragmented systems and boost value

An advanced marketing and distribution analytics solution that boosts insurance sales

Predictive, empathetic, and omnichannel customer care that attracts and retains customers

Make your M&A transition seamless while avoiding compliance risks

Transform product flows with AI-enabled operations and end-to-end supply chain visibility

Boost customer satisfaction with streamlined, technology-driven repair programs

Reimagine communications, media, and entertainment business models and operations

Tackle risks early to save time, cut costs, and protect your company's reputation

Meet on-time, in full delivery targets by mitigating supply chain risks

Synchronize data, processes, and people to revamp spare parts planning

Accelerating growth and safeguarding users for software and digital platform firms

Reclaim cash and shore up working capital by auditing and recovering supplier overpayments

Discover, trust, and trace your data and analytics assets

Measure and improve your business process health with analytics and automation

Streamline procurement with smarter platforms that boost adoption, control, and savings.

Elevate procurement performance with an optimized target operating model

Take the best next step: Access key trends and recommendations for your business

Simplify regulatory compliance in life sciences

Deliver greater value to customers with transformed operations and connected ecosystems

Leverage AI-powered solutions to transform revenue cycle management

Unlock hidden revenue while realizing profitable growth

Fuel consumer goods growth with an enhanced gross-to-net revenue performance

Our proprietary software suite for financial crime risk management

Anticipate and manage emerging risks to build resilience and unlock opportunities

Let us guide your business through the complex SAP S/4HANA transformation journey

Accelerate digital transformation and unlock innovation and agility with SAP S/4HANA

Use analytics, and demand-planning strategies to run resilient target operating models

Transforming the way businesses work with intelligent AI agents

Boost sales to your SMB customers with analytics, and smart processes

Boost spend visibility and compliance with holistic source to pay analytics

Improve user experiences and spend management with an AI-powered source-to-pay solution

Optimize spend and boost profitability with strategic sourcing and category management

Design the supply chain of the future with advanced analytics and AI

Balance supply and demand through integrated planning and predictive decision-making

Adopt AWS solutions to build circular supply chains and improve regulatory compliance

Our AI-powered compliance-as-a-service solution cuts expense fraud and costs

Boost overall spend under management and cut costs with tailored tail-spend solutions

Limit exposure to third-party risks to protect your reputation and bottom line

Improve trade promotion ROI with automation, smart processes, and advanced technologies

An AI-driven central control tower to run complex global trust and safety operations

A modular digital platform built on advanced analytics that modernizes underwriting lifecycle processing.

Deliver strategic, experience-led transformation for all stakeholders in the CFO's office

Combat value leakage and speed up recovery with data analytics and AI

Boost liquidity with automation and expert analysis while staying VAT compliant

Rethink receivables, inventory, and payables to conserve cash and enhance working capital