On-demand and marketplaces

Rethink distribution and monetization models to win subscribers and advertising dollars

Deliver safe, trusted experiences and supercharge sales

The digital economy is soaring. Our services help on-demand platforms and marketplaces thrive in this fast-paced digital world. By streamlining operations, enhancing trust and safety, and boosting sales, companies scale quickly and deliver exceptional customer experiences.

Your challenges, our solutions

Channel Revenue Optimization

Plug revenue leaks by combining order management analytics and automation

Compliant Customer Verification

Transform your KYC processes to boost efficiency, reduce risk, and enhance experiences

Connected Dealer and Asset Management

Connect OEMs, equipment, and dealers to boost supply chain and service performance

Cora ContactUs.AI

Reimagine the end-to-end customer contact experience with AI

Cora LiveSpread

Automate spreading financial statements for commercial underwriting and risk management

Cora OrderAssist

Reimagine order management with AI to boost customer experiences and gain better insights

Customer Renewals Management

Reduce customer churn and boost sales with a bespoke suite of products and services

Enterprise Helpdesk with ServiceNow

Reduce customer response time, improve satisfaction, and innovate service delivery

Real value for our clients

Our blend of process and digital expertise enables clients to reimagine their operations, increasing employee satisfaction, customer loyalty, and business growth.

Case Study

Powering AI Innovation

Explore how enterprise leaders across industries are partnering with Genpact to use AI and gen AI to unlock new revenue streams, gain competitive advantage, and make data-led decisions at speed and scale.

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AI

Case Study

The art of persuasion: Improving digital ad quality

How an internet giant is using governance and metrics to hone customers' advertising.

 

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Growth

A leader in on-demand and marketplace services

Leader

ISG Provider Lens™, Data Science, Data Engineering, and Data Management, 2023

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Leader

Trust and Safety Services, 2024

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Leader

Financial Crime and Compliance, 2024

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Leader

Customer Experience Services, 2024

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Leader

SAP Business Application Services

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An expert in marketplace platforms is a click away