Sharpen and scale service delivery today with Salesforce and Genpact

Bring AI-powered enterprise service delivery to customers today – where autonomous AI meets unparalleled precision

Genpact and Salesforce are transforming how enterprises deliver service – combining Genpact's deep domain expertise with Salesforce's Agentforce, a leading agentic AI platform. Together, we enable seamless, personalized experiences that elevate customer engagement and operational efficiency.

 

Built on Agentforce, our solutions turn manual, resource-heavy tasks into automated, decision-ready workflows that free teams to focus on high-value tasks, such as strategic planning, customer engagement, and innovation-driven initiatives.

 

This is service delivery, reimagined as agentic solutions.

This strategic partnership not only delivers bespoke solutions to a variety of industries and business functions, but also explores the power of emerging technologies, such as generative AI. We'll help you reinvent applications, develop new customer experiences, boost productivity, and transform your business – all on cost-effective and secure cloud infrastructure.

News: Genpact integration with Salesforce Data Cloud drives AI-powered solutions across enterprises

Genpact's partnership with Salesforce combines our deep industry knowledge, data and technology expertise, and global talent pool with the Salesforce Data Cloud. Together, we help businesses break down data silos, gain real-time insights, and deliver personalized experiences at scale.

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Our offerings

Strategic opportunity mapping framework

Accelerate AI adoption with precision: Identify high-impact AI use cases with process flows, capability maps, and value levers for a faster, more structured path to adoption and scale

 

 

Assessment, advisory, and implementation services

From vision to value – faster: Tailor AI strategies to your business goals and integrate them across Salesforce ecosystems like Sales Cloud, Service Cloud, and Agentforce. We accelerate impact with end-to-end guidance, from opportunity mapping to deployment and optimization

Custom AI-driven solutions

Personalized intelligence at scale: Design and deploy tailored solutions using Salesforce Data Cloud and AI copilots to enhance operations, decision-making, and every customer interaction

Accelerators for faster AI deployment

Speed to value, built in: Launch AI solutions at speed with prebuilt agents, reusable prompt libraries, and data templates. They're engineered for rapid scalability and operational efficiency

Agentforce-led GBS transformation

Reimagine global business services with intelligent automation: Streamline service delivery with automated query resolution, real-time agent recommendations, and intelligent document reconciliation powered by Salesforce tools like Einstein, IDP, and Agentforce

Contact center transformation

Deliver smarter, faster, and more human customer service: Transform contact centers with AI-powered assistance, voice and chat integration, and real-time, data-driven insights. You'll create unified, personalized experiences across every touchpoint, powered by Salesforce

Real-time data activation with Salesforce Data Cloud

Turn data into action – instantly: Unify customer data across systems and departments to drive real-time decisions, personalized experiences, and scalable AI insights with Salesforce Data Cloud

Business integration

End-to-end transformation on a unified platform: Deploy Salesforce solutions across Sales, Service, and Marketing Clouds – integrating custom apps and industry-specific tools like Trade Promotion Management to drive connected experiences and measurable growth

Middle- and back-office operations

Unlock precision, speed, and savings: Bring AI-driven consistency, self-optimizing workflows, and intelligent automation to middle- and back-office functions. You'll reduce costs, increase accuracy, and free teams to focus on higher-value work

Our solutions

Opportunity-to-cash transformation

Enhance your opportunity-to-cash life cycle with speed, accuracy, and revenue growth. Adopt Salesforce Cloud, Genpact'sAI-powered accelerators, Configure Price Quote software, sales automation, and next-best action recommendations

Financial Services Cloud

With Financial Services Cloud, you'll accelerate client onboarding, streamline payments and collections, and elevate customer engagement. How? With unified data views, AI-powered insights, intelligent workflows, and self-service capabilities made for banking institutions

Claims and Underwriting

Simplify and accelerate your internal claims and underwriting processes with Financial Services Cloud and Experience Cloud. See how self-service tools, integrated chat support, and a unified customer view improve satisfaction and reduce cycle times

Genpact Cora Order Assist

Our AI-driven solution improves product allocation across channels and geographies while reducing cut orders by up to 50%, decreasing lost sales, and strengthening service-level agreement (SLA) compliance across the supply chain

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Ad-Sales Agent

Looking for new ways to engage with advertisers and unlock ad revenue faster? Ad-Sales Agent, an autonomous Salesforce Agentforce solution, uses AI to create personalized, data-driven outreach strategies, analyze ad metrics, and sharpen campaign performance

Order Pro Agent

Redefine order management with intelligent automation. The Order Pro Agent, built on Salesforce Service Cloud, autonomously handles complex order queries, offering real-time updates, proactive solutions, and tight integration with your customer relationship management (CRM) and external data sources

KYC Guardian Agent

This AI-powered Agentforce solution accelerates identity verification workflows, enables continuous regulatory adherence, and resolves compliance issues in real time

Underwriting Assist Agent

AI agent serving as a smart intermediary between brokers and underwriters to streamline underwriting operations with intelligent case orchestration. Built on Agentforce, our solution automates data collection, document analysis, and case summarization, compiling actionable case briefs for underwriters. This helps deliver 360-degree insights to reduce underwriter review time

Our impact

Reimagining supply chain service for growth

Genpact partnered with a top berry producer to implement Salesforce Service Cloud, digitizing retailer claims and significantly reducing manual effort. The result? Faster resolutions, fewer errors, and more time for the business to focus on growth – not paperwork.

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Strawberry growers with harvest,Agricultural engineer working in the greenhouse. Female greenhouse worker with box of strawberries, woman picking berrying on farm,strawberry crop
Case study

Breaking barriers with Salesforce

Welcome to the era of autonomous service. Salesforce's Agentforce represents a step-change in enterprise automation – deploying intelligent agents that learn, adapt, and act. By embedding AI at every customer touchpoint, you unlock proactive service, faster response times, and breakthrough operational efficiency.

 

With Genpact's business and industry expertise and delivery strength, we use advanced technologies to create real value – ramping up ROI, reducing time to market, and raising productivity.

 

The future of service isn't just automated – it's autonomous.

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