Create strategic advantage with global business services (GBS)
In today's competitive business environment, disjointed systems, manual processes, and operational inefficiencies can set your business back.
GBS can help you connect teams, foster innovation, and power growth – driving more than just cost savings. Our AI-first solution combines Genpact's business expertise with ServiceNow's technology to build a future-ready GBS.
Streamlined and interconnected workflows, human-centric design, and a unified portal to elevate user experience.
Our clients have achieved up to
60%
quicker responses to employee queries
Streamline communication between front, middle, and back offices to promote collaboration and deliver insights.
One company using our solution got up to a
30%
increase in operations bandwidth through enhanced communication tools
Generative AI automates, recommends, and optimizes processes, freeing up employees to focus on strategic work.
Clients using our solution experienced up to
50%
reduction in handling time per case with generative AI automation
Deploy self-service capabilities through virtual agents, automation, and intelligent workflows.
Companies using our solution achieved up to
50%
cost savings and better operational efficiency
Enabling the three Es: Effectiveness, efficiency, experience
Building the GBS of the future is about more than deploying the right technology. You need a strategic partner who understands your industry and business.
Genpact's comprehensive GBS solution combines its deep industry, function, and process expertise with ServiceNow's AI-led tech to connect siloed functions into a single organization.
A unified system of engagement for operations
Our single engagement layer delivers a seamless experience for the employee, customer, and manager. You can roll it out to each team effortlessly while fostering collaboration and supporting your compliance and audit frameworks.
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