Genpact Fraud Risk Management and Operations

Transforming fraud risk programs with an AI-first strategy and technology-enabled operations.

Combating fraud with an experience-led approach

Fraud is a growing concern for financial institutions, with threats like identity theft, account takeovers, scams, and deepfakes on the rise. To meet rising costs and regulatory demands, institutions are adopting AI to enhance security, streamline operations, and build trust. Genpact's AI-first approach integrates generative AI (gen AI), agentic AI, behavioral analytics, and digital tools to reduce fraud losses and improve customer experience.

Deploy behavioral fraud detection models and agentic, digital fraud operations

Improve customer experience and achieve up to

15%

increase in efficiency with agentic-powered fraud operations

Couple human interactions with agentic processes, automating manual steps, account actions, and AI-based agent assist modules

Streamlined agentic processes can provide up to

45%

reduction in the cost of operations

Deploy behavioral biometrics, machine learning, and agentic AI solutions across fraud vectors

AI models that can provide up to

25%

reduction in false positives

Agentic processes, behavioral biometrics, deepfake detection, and automation

Genpact empowers financial services companies to effectively address key fraud management challenges. We help:

Curb identity theft, scams, account takeovers, and high false positive rates that impact customer experience
Prevent the exploitation of gen AI to bypass authentication controls
Tackle inconsistent decision-making due to limited actionable insights
Automate manual review of investigator notes and time-consuming investigation summary creation

Designed for enhanced customer experience via front- and back-office upgrades

Our solution optimizes customer experience by minimizing friction while effectively preventing, detecting, and remediating fraud. We achieve this through the integration of industry-leading approaches with:

Agentic AI-powered fraud operations
Best-in-class fraud prevention modules
Behavioral biometrics for enhanced digital fraud detection
Advanced analytics to drive better decisions

Automated flows and agent assist modules to lower the cost of operations

We automate deterministic processes and develop bolt-on solutions to enable faster, more accurate decision-making with minimal manual intervention. Our solutions include: