Empowering the accounts payable helpdesk with generative AI
To enable smooth business operations, organizations need supplier issues resolved quickly and accurately. To do this, they need a streamlined accounts payable (AP) function with an effective AP helpdesk process.
We provide a holistic solution that combines standard automation technologies and generative AI to deliver a more efficient, engaging, and empathetic helpdesk experience, strengthening supplier relationships.
Provide consistent, empathetic communication for a better experience, resulting in supplier loyalty and fruitful negotiations.
A helpdesk solution that cuts the initial volume of queries and speeds up resolution time to facilitate timely payments.
Gen AI in self-service portals frees up AP workforce to handle trickier calls, optimizing staffing models and reducing costs.
Gen AI can automate call transcripts, generate scripts, write emails, and create personalized responses to supplier inquiries.
Gen AI analyzes AP exceptions, driving actions to improve payment speed, supplier financing, and overall supplier experience.
A holistic approach to smarter accounts payable operations
Our solution aims to eliminate supplier inquiries, reduce manual processes, and enhance support with an AI-powered AP helpdesk. By leveraging digitalization, we minimize mistakes in accounts payable, make sure invoices are paid on time, and analyze resolved queries to optimize outcomes. Self-service supplier portals reduce dependency on manual touchpoints, while our intelligent helpdesk, powered by natural language processing (NLP) and generative AI, handles queries in a conversational tone.
How does the intelligent helpdesk work for quicker query resolution?
Accounts payable helpdesk queries come through a portal, email, or phone call. For email and portal inquiries, the intelligent helpdesk solution creates a case and uses OpenAI's GPT-4 to find answers in the database. It auto-generates and sends a response with an answer to the inquiry, closes the inquiry, and can send a satisfaction survey. Insights from these surveys feed the system, enhancing future responses with greater accuracy and efficiency.
