Connect your installed base to enhance customer experience and optimize margins and revenue
Many high-tech equipment firms struggle with disconnected installed bases and data that can't provide the customer insights or predictive maintenance necessary to succeed in today's competitive environment.
Genpact's installed base solution combines advanced data and analytics services that support the shift to as-a-service business models.
Genpact's PowerMe platform runs advanced analytics to identify the factors impacting customer churn.
Companies using our solution saw up to
50%
reduction in customer churn
Master your data
The data hub, built on the Genpact Cora data foundation, creates a master data management system that produces in-depth insights while maintaining tight controls over data governance and security. A cloud-based data platform helps you effectively handle complex data challenges in an agile and cost-effective manner.
Know your customers better
Our advanced analytics aim to provide insights into churn rates and customer retention factors. The PowerMe platform provides:
A repository of KPIs with visualization tools
User-friendly self-serve portals for stakeholders
Machine-learning models designed to evolve with your company
