A partnership that helps you unlock innovation
The strategic partnership between Genpact and ServiceNow delivers operational success for your business. As an Elite partner, Genpact provides end-to-end services for the entire suite of ServiceNow solutions, including design, configuration, deployment, and support. We are also a designated ServiceNow reseller. Trust our partnership to augment your workflows with faster, more intelligent workflow automation that builds on new generative AI capabilities.
Genpact is honored to be recognized as a Leader in the ISG ServiceNow Ecosystem Partners 2025 report for Innovation on ServiceNow and ServiceNow Consulting and Implementation Services.
The power of Genpact + ServiceNow
Learn how Genpact's deep business expertise accelerates value from ServiceNow implementations and lays the foundation for agentic AI.
Read our case studies
Our solutions
Genpact and ServiceNow offer organizations agile and flexible tools that empower them to continue growing and innovating, despite business and economic pressures.
Compliant Customer Verification
Transform your KYC processes to boost efficiency, reduce risk, and enhance experiences
Cora OrderAssist
Reimagine order management with AI to boost customer experiences and gain better insights
Channel Revenue Optimization
Plug revenue leaks by combining order management analytics and automation
Cloud Security
Stay ahead of evolving threats to protect your data, applications, and infrastructure
Connected Dealer and Asset Management
Connect OEMs, equipment, and dealers to boost supply chain and service performance
Cora ContactUs.AI
Reimagine the end-to-end customer contact experience with AI
Cora LiveSpread
Automate spreading financial statements for commercial underwriting and risk management
Customer Renewals Management
Reduce customer churn and boost sales with a bespoke suite of products and services
Enterprise Helpdesk with ServiceNow
Reduce customer response time, improve satisfaction, and innovate service delivery
VAT Compliance Audit
Boost liquidity with automation and expert analysis while staying VAT compliant
Global Capability Center Advisory
Transform your GCC into an innovation engine that supports enterprise growth
Why ServiceNow?
ServiceNow is a leading American software company that offers a cloud-based platform and solutions to digitize and unify workflows for smarter, faster, and better ways of doing business. Working together, ServiceNow and Genpact have the deep business and technology expertise needed to apply innovative digital technologies to create industry-leading solutions. Genpact uses ServiceNow to provide a standard system of engagement across the front, middle, and back-office layers to eliminate data silos, make processes more efficient, and create a connected experience for everyone.